Privacy Policy

 Effective Date: September 3, 2026

 Van & Pup is operated by Happy Dogs Grooming, LLC (“Van & Pup,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit vanandpup.com, submit an advertising or contact form, request an appointment, communicate with us, or use our mobile dog-grooming services.

 1. Information We Collect

 We may collect information that you provide directly to us, including:

  • Your name, email address, telephone number, service address, and ZIP code

  • Appointment requests, scheduling preferences, and service history

  • Information about your dog, including breed, approximate weight, age, temperament, grooming needs, and relevant care details

  • Messages, reviews, feedback, photographs, and other communications

  • Payment and transaction information processed through our payment providers

  • Information submitted through Facebook, Instagram, Meta lead forms, our website, booking system, or other advertising platforms

 We may also automatically receive technical information, such as your IP address, browser type, device information, referring page, pages visited, and interactions with our website or advertisements. This information may be collected through cookies, pixels, analytics tools, and similar technologies.

2. How We Use Information

 We may use collected information to:

  • Respond to inquiries and appointment requests

  • Confirm service availability and whether an address is within our service area

  • Schedule, provide, and manage grooming services

  • Prepare service estimates based on a dog’s breed, size, coat, condition, and grooming needs

  • Send launch announcements, appointment information, reminders, service updates, and promotional offers

  • Process payments and maintain business records

  • Improve our services, website, advertising, and customer experience

  • Prevent fraud, misuse, or security incidents

  • Comply with applicable laws and protect our legal rights

3. Calls, Text Messages, and Emails

If you provide your telephone number or email address and consent to communications, Van & Pup may contact you regarding launch updates, appointment availability, grooming services, reminders, and promotional offers.

Message frequency may vary. Message and data rates may apply. Consent to receive promotional communications is not a condition of purchasing services. You may opt out of promotional text messages at any time by replying STOP. You may request assistance by replying HELP or contacting woof@vanandpup.com.

We may continue sending non-promotional communications that are necessary to manage an appointment or complete a requested transaction.

Mobile information, text-messaging opt-in information, and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to communications vendors solely as needed to deliver messages on our behalf.

4. How We Disclose Information

We may disclose information to service providers that help us operate our business, including providers of:

  • Appointment scheduling and customer-management services

  • Website hosting and analytics

  • Email, telephone, and text-message communications

  • Payment processing

  • Advertising and lead-generation services

  • Accounting, insurance, professional, and technical support

These providers may use information only as permitted by their agreements with us and applicable law.

We may also disclose information when reasonably necessary to comply with law, respond to legal process, protect customers, prevent fraud or harm, enforce our agreements, or protect the rights and property of Van & Pup.

If our business is involved in a merger, sale, financing, reorganization, or transfer of assets, information may be transferred as part of that transaction.

We do not sell personal information for money.

5. Meta, Facebook, Instagram, and Other Platforms

If you interact with our advertisements or submit a lead form through Facebook, Instagram, Meta, or another third-party platform, that platform may collect and process information under its own privacy policy. We may receive the information you choose to submit through the platform and use it as described in this Privacy Policy.

6. Cookies and Advertising Technologies

Our website and service providers may use cookies, pixels, and similar technologies to operate the website, measure traffic, understand advertising performance, and show relevant advertising. Your browser may allow you to block or delete cookies, although doing so may affect certain website features.

7. Payment Information

Payments may be processed by third-party payment providers. Van & Pup does not intend to store complete payment-card numbers. Payment providers process payment information according to their own privacy policies and security practices.

8. Data Retention and Security

We retain information for as long as reasonably necessary to provide services, manage customer relationships, meet legal and accounting obligations, resolve disputes, and protect our business.

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Your Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal and operational exceptions. You may also ask us to stop sending promotional emails or text messages.

To make a request, email woof@vanandpup.com. We may need to verify your identity before completing certain requests.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

11. External Links

Our website may contain links to websites or services operated by others. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any revised version will be posted on this page with an updated effective date.

13. Contact Us

For questions or requests concerning this Privacy Policy, contact:

Happy Dogs Grooming, LLC

Doing business as Van & Pup

Website: https://vanandpup.com

Email: woof@vanandpup.com